Please contact us to make a booking or for any enquiries. If you would like to talk with us directly you can call during office hours (07) 825-7873. Or alternatively you can email us and we will endeavour to reply within 24 hours, firstname.lastname@example.org. Our office hours are
9am-3pm in the winter (April-October) and 8am-7pm (November-March).
Making a booking
Please note to confirm a group booking we require a flat $300 deposit. When your deposit is received we consider your booking confirmed – until then we operate on a first in first served basis. In the case of bank deposits we allow 3 working days for the deposit to be processed after which the booking is not guaranteed to be held.
We accept VISA & MASTERCARD. To pay a deposit we can take credit card payments over the phone if you have the appropriate security details for your card and we also accept direct bank deposits. For those passengers wishing to pay on boarding we have eftpos and credit card facilities at the wharf.
All invoices must be paid in full before the scheduled sailing unless prior arrangements have been made.
Cancellations, Deposits & Refunds
Group charter bookings require a flat $300 non-refundable deposit. Group bookings may reschedule charter dates with no loss on their deposit as long as the postponement is 3 weeks prior to actual booking (subject to availability).
In the event that Raglan Boat Charters must cancel a scheduled sailing/accommodation booking due to extreme weather conditions or other circumstances we will refund the customer in full.
Sunset Harbour Cruise Cancellation Policy (non-group bookings)
For individual cruise bookings such as the sunset cruise, that are cancelled 48 hours prior to departure, the option to reschedule will be given or a refund.
If the booking is cancelled 48-24 hours prior to departure, no refund will be issued however the booking may be rescheduled for another time.
No refunds or reschedule options are available to bookings cancelled 24 hours prior to departure.
Once your booking is confirmed with a deposit paid, we will send a confirmation email to you (where possible) with booking summary, instructions on locating the wharf or other pick up point and any other general booking information.
Wharf directions & complementary transport
Wahine Moe Boat Charters & Houseboat Floatel operates from the Raglan Wharf located at the end of Wallis Street by the historic cement silo’s. Main Highway 23 runs directly into Raglan’s Township. The main shopping village is on Bow Street and Wallis Street crosses this near the end of Bow street on the right hand side opposite the Raglan Library. Follow Wallis Street until it comes to a dead end at the Wharf.
If shuttle service is required to and from the boat contact the office to book a seat on our transport van. Designated spots are assigned such as Kopua Campground, Raglan West, Raglan township and Whale Bay.
Prices are in NZ dollars & include G.S.T. Prices are subject to change so please check with us to confirm rates. For a full list of Raglan Boat Charters rates please check out our rates page.
Low season rates are valid from May- October. High Season rates are valid November – March.
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