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Covid

At Raglan Boat Charters the wellbeing and safety of our employees and guests is our top priority. We are closely monitoring advice from the New Zealand Ministry of Health and are currently sailing as per Covid-19 Protection Framework under the Food and Drink Service Guidelines at Orange. When boarding the WahineMoe we recommend that you and your guests use the New Zealand COVID-19 Tracer app. You can be assured that we have taken a well-considered approach and will continue to provide you with the incredible experience we are renowned for.

Safety instructions are provided by the Captain of the vessel and administered by the crew.  All our staff are trained in safety and passengers must follow the advice given.

Making a booking

Please note to confirm a group booking for a Private Charter we require a flat $300 deposit. Tour Operators may seek alternative situation based on consult. When your deposit is received we consider your booking confirmed – until then we operate on a first in first served basis. In the case of bank deposits we allow 3 working days for the deposit to be processed after which the booking is not guaranteed to be held.

Payment

We accept Visa, Mastercard, Online and Bank Deposits to secure your booking. The boat is equipped with Eftpos, Paywave and Credit Card Facilities onboard. All bookings must be paid in full before the scheduled sailing unless prior arrangements or deposit  has been made. Special Promotions, Coupons and Promo Codes can be entered as form of Payment. All Open Dated Agent Vouchers will have to be redeemed manually by contacting our office 07-825-6522

Cancellations, Deposits & Refunds

Group charter bookings requiring a flat $300 non-refundable deposit may reschedule charter dates with no loss on their deposit 3 weeks prior to the booking (and subject to availability). In the event that Raglan Boat Charters must cancel a scheduled sailing due to extreme weather conditions or other circumstances we will 100% refund the customer in full.

Public Harbour Cruise Cancellation Policy (non-group bookings) For individual cruise bookings, eg: Sunset or Nature Cruises, that are cancelled 48 hours prior to departure,  the option to reschedule will be given or a refund. If the booking is cancelled 48-24 hours prior to departure, no refund will be issued however the booking may be rescheduled for another time. No refunds or reschedule options are available to bookings cancelled less than 24 hours prior to departure.

Booking confirmation

Once your booking is confirmed you should receive a confirmation email or SMS (where possible). Instructions on departure time, address and Special Instructions such as dress for the weather and Children must be supervised at all times. Please arrive 15 min prior to departure for boarding. Refreshments are available for purchase on our Top Deck.

Wharf directions & Transport Options

The WahineMoe operates from the Raglan Wharf  at 92 Wallis St, Raglan. The passenger dock ramp is located beside Raglan Fish Market.  Please allow 20 minutes to secure parking during peak season.

92 Wallis Street, Raglan 3225, New Zealand

Rates

Prices are in NZ dollars & include G.S.T. Prices are subject to change so please check with us to confirm rates.